Privacy Policy
Zenergy Home Solutions

Effective Date: 02/12/2020

At Zenergy Home Solutions, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services, website, or personnel.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Address

  • Phone number

  • Email address

  • Payment information (e.g., credit/debit card details, billing address)

  • HVAC system details (e.g., equipment type, model, and service history)

b. Non-Personal Information

  • IP address

  • Browser type and version

  • Device information

  • Website usage data (e.g., page visits, time spent, and referring URLs)

c. Communication Data
Information provided when you contact us via forms, emails, phone calls, or other means of communication.

2. How We Use Your Information

We use your information to:

  • Schedule appointments, services, and consultations.

  • Provide HVAC installation, maintenance, and repair services.

  • Process payments and send invoices.

  • Improve our website, customer experience, and marketing efforts.

  • Respond to your inquiries, feedback, or concerns.

  • Send updates, offers, or relevant communications about our services (with your consent).

  • Comply with legal obligations or resolve disputes.

3. How We Share Your Information

Zenergy Home Solutions does not sell or rent your personal information. We may share your information with:

  • Service Providers: Third-party partners or contractors who assist in providing our services (e.g., payment processors, technicians).

  • Legal Compliance: Authorities or regulators when required to comply with laws, legal processes, or protect our rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We ensure all third-party partners maintain confidentiality and handle your data securely.

4. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse. While we strive to protect your data, no method of transmission or storage is 100% secure.

5. Your Choices and Rights

You have the right to:

  • Access, update, or correct your personal information.

  • Opt out of receiving marketing communications.

  • Request deletion of your data (subject to legal or contractual obligations).

To exercise your rights, contact us using the information provided below.

6. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance user experience, analyze traffic, and improve our services. By using our website, you consent to the use of cookies. You can manage cookie settings through your browser preferences.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies separately.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised "Effective Date." We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Zenergy Home Solutions
[Business Address]
[City, State, ZIP Code]
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Website: [Insert Website URL]

By using our services, you agree to this Privacy Policy. Thank you for choosing Zenergy Home Solutions—your comfort is our priority.